Order Processing Time
All orders are processed and handed over to the shipping carrier within 1-2 business days (excluding weekends and public holidays).
Important: Please ensure your shipping address is complete and accurate at checkout. Once an order has been shipped, the shipping information cannot be modified.
Shipping Destinations & Delivery Times
We offer worldwide shipping. The estimated delivery times below are calculated after shipment (excluding processing time):
| Destination |
Estimated Delivery Time |
| USA, UK, Australia |
3-7 business days |
| Major European Countries (France, Germany, Italy, Spain, etc.) |
5-7 business days |
| Other Countries & Regions |
7-14 business days |
Please note: Delivery times for some remote areas or specific products may be extended to 7-14 business days. Delivery may be further delayed up to 20 days due to force majeure events (e.g., severe weather, customs inspections).
Shipping Costs
Standard Shipping Fee: $4.99
Free Standard Shipping: On all orders over $30
Duties & Taxes
For international orders, import duties, taxes, and other fees may be applied according to the destination country's policies. These charges are the customer's responsibility.
KISSBOBO cannot predict or control these costs. If you have concerns, please contact your local customs office for more information before ordering.
Order Tracking
Once your order has shipped, a confirmation email containing your tracking number will be sent automatically to your registered email address.
You can use this number to track your package's status in real-time on our website or the carrier's website (e.g., USPS, DHL).
Important Information
-
Address Accuracy: KISSBOBO is not responsible for packages lost, delayed, or incurring additional fees due to an incorrect or incomplete shipping address.
-
No Modifications After Shipping: Orders cannot be canceled or modified once the status changes to "Shipped" and a tracking number is generated.
-
Delivery Issues: If your package does not arrive within the estimated timeframe, please first check its status using the tracking number.
Transfer of Ownership & Risk
Ownership and risk of loss for the products transfer to you upon our delivery of the package to the logistics carrier and the generation of a tracking number.
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