Warranty

Warranty & Support

Your guide to our 2-Year Limited Warranty and claim procedures

KISSBOBO Breast Pumps


Our Warranty Promise

Thank you for choosing KISSBOBO. We are dedicated to providing mothers with high-quality, reliable breast pumps to make your nursing journey easier.

We stand behind our products with a comprehensive 2-Year Limited Warranty starting from the date of your original purchase. If you experience any issues, we are here to help.

 What is Covered

This 2-year warranty applies only to purchases made directly through kissbobo.co or our authorized retailers. It covers:

  • Manufacturing Defects: Flaws in materials and workmanship.
  • Motor Malfunctions: Functional failures of the breast pump motor/main hub.
  • Battery Issues: Abnormal battery degradation or charging failures under normal use.

 What is NOT Covered

Please note that our warranty does not cover the following situations:

  • Consumable Parts: Normal wear and tear of silicone accessories (such as flanges, duckbill valves, diaphragms, and tubes).
  • Improper Use & Care: Water damage caused by improper washing of the pump motor, or using non-official replacement parts.
  • Accidental Damage: Physical damage due to drops, impacts, or neglect.
  • Second-Hand Purchases: The warranty is valid only for the original purchaser and is non-transferable.

Pro Tip: We recommend replacing silicone consumable parts regularly to maintain optimal suction and efficiency for your breast pump.


How to Make a Warranty Claim

We want to get your pump back in working order as quickly as possible. To initiate a claim, please follow these simple steps:

1

Prepare

Get your Order Number ready, along with a short video or clear photos showing the issue.

2

Contact

Email our customer service team at support@kissbobo.co with your details.

3

Resolve

Our team will review your case and provide a solution (e.g., sending replacement parts).


Need Further Assistance?

If you have any questions about your warranty or need troubleshooting assistance, our dedicated support team is always here for you.

BUSINESS HOURS Mon - Fri, 9 AM - 6 PM
PHONE SUPPORT +1 281 250 8163
Email Support Team

Average response time: Within 24 hours