Our Commitment
Thank you for shopping at KISSBOBO. We are committed to providing high-quality, safe, and hygienic products for moms and babies. If you are not satisfied with your purchase, please read the following policy carefully.
1. Return Timeframe
Within 30 days: You may request a return or exchange within 30 days of receiving your item. Returns or exchanges will not be accepted after 30 days.
2. Return Conditions
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Item Condition: Must be brand new, unused, uninstalled, and unwashed.
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Original Packaging: All original packaging, tags, and manuals must be intact and included.
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All Components: All included accessories, parts, and free gifts must be returned.
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Proof of Purchase: A valid order number or receipt must be provided.
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Hygiene Clause: For health and safety reasons, we cannot accept returns for any unsealed or used breast pump parts that have come into contact with the body (such as breast shields, valves, tubes, bottles, etc.), unless they are proven to be unused or are defective.
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Final Sale Items: Clearance, sale, or promotional items are final and cannot be returned (except in cases of proven defects).
Tip: Keep all packaging and accessories until you confirm the product works for you.
3. Return Process
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1
Contact Customer Service
Email
support@kissbobo.co with your
Order Number and reason. For exchanges, specify the product/model.
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2
Obtain Authorization
We review within 24 hours. If approved, you’ll receive an RMA Number and return instructions. Returns without authorization cannot be processed.
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3
Ship Item Back
Write the RMA clearly on the package, pack securely, and ship to the provided address. Return shipping is the customer’s responsibility. We recommend insurance and keeping the receipt.
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4
Refund Processing
After receiving and inspecting the item, we’ll initiate the refund within 5 business days if all conditions are met.
Step 1: Contact Customer Service
Email support@kissbobo.co with your Order Number and a detailed reason. For exchanges, specify product/model.
Step 2: Obtain Authorization
We’ll review within 24 hours. If approved, we send an RMA Number and return instructions. Unauthorized returns cannot be processed.
Step 3: Ship Item Back
- Write the RMA on the outer package.
- Pack securely and ship to the address we provide.
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Costs: Return postage is the customer’s responsibility.
- Recommend: Insurance & keep the receipt in case of loss.
Step 4: Refund Processing
Once received and inspected, refunds are initiated within 5 business days, provided all return conditions are met.
4. Exchange Policy
Non-Defective (e.g., wrong size)
Request within 30 days. Customer pays all shipping costs.
Defective / Missing Parts
Email support@kissbobo.co with order number, issue description, and clear photos/videos. Once confirmed, we’ll provide a free replacement/missing parts and cover shipping.
5. Refund Details
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Refund Method: Issued to the original payment method.
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Canceled Order (before shipment): Full refund.
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Standard Return: Refund for product cost(s) only. Original shipping fees are non-refundable.
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Defective Return: Full refund including original shipping costs.
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Processing Time: After we initiate the refund, allow 5–10 business days to appear in your account (bank/payment provider dependent).
6. International Returns
The return address may differ from our main warehouse. Please confirm with our support team when requesting a return. Customs duties, taxes, and shipping costs for international returns are the customer’s responsibility. Pre-paid labels are not available for international returns.
7. Special Notes
Your satisfaction is our top priority. For any questions or assistance with a return/exchange, contact our team:
.kb-returns { font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif; }
.kb-returns .kb-container {
max-width: 1000px; width: 100%; background: #fff; border-radius: 20px;
box-shadow: 0 15px 40px rgba(100,45,50,.15); margin: 20px auto; overflow: hidden;
}
.kb-returns .kb-header {
background: linear-gradient(120deg, #642D32, #8B454D);
color:#fff; padding: 40px 30px; text-align:center;
border-bottom-left-radius: 50% 20%; border-bottom-right-radius: 50% 20%;
}
.kb-returns .kb-header h1 {
font-size: 2.6rem; margin-bottom: 10px; font-weight: 800; color: #FBE2E7;text-shadow: 2px 2px 4px rgba(0,0,0,.2);
}
.kb-returns .kb-subtitle { font-size: 1.1rem; color:#FBE2E7; max-width: 680px; margin: 0 auto; }
.kb-returns .kb-brand { display:flex; align-items:center; justify-content:center; gap:10px; margin-top:14px;
background: rgba(255,255,255,.12); padding:8px 18px; border-radius: 999px; width: fit-content; margin-left:auto; margin-right:auto; }
.kb-returns .kb-brand-logo { font-size: 1.6rem; color:#FFD1DA; }
.kb-returns .kb-brand span { font-weight: 800; color:#FFE6EB; letter-spacing:.2px; }
.kb-returns .kb-content { padding: 36px; }
.kb-returns .kb-section {
margin-bottom: 30px; padding: 22px; border-radius: 16px; border:1px solid #f0e6e7; background:#fff;
box-shadow: 0 5px 20px rgba(100,45,50,.08);
opacity: 0; transform: translateY(18px); transition: opacity .6s ease, transform .6s ease;
}
.kb-returns .kb-section.kb-show { opacity: 1; transform: translateY(0); }
.kb-returns .kb-section h2 {
color:#642D32; font-weight: 800; font-size: 1.45rem; margin-bottom: 14px;
padding-bottom: 10px; border-bottom: 2px solid #f0e6e7; display:flex; align-items:center; gap:10px; justify-content:center;
}
.kb-returns .kb-section h2 i { color:#8B454D; font-size: 1.1rem; }
.kb-returns .kb-highlight { background:#fdf5f6; padding:18px; border-radius: 14px; border-left:5px solid #642D32; box-shadow: 0 4px 10px rgba(100,45,50,.05); }
.kb-returns .kb-note { background:#fff9fa; padding:16px; border-radius:14px; border-left:5px solid #d84a5b; box-shadow: 0 4px 10px rgba(100,45,50,.05); margin-top:12px; }
.kb-returns .kb-ul { list-style: disc inside; padding-left: 18px; }
.kb-returns .kb-ul li { margin: 8px 0; }
/* 步骤可视化 */
.kb-returns .kb-steps { counter-reset: step; list-style: none; padding: 0; margin: 0 0 10px; }
.kb-returns .kb-step { display:flex; gap:14px; position: relative; padding: 10px 10px 10px 0; }
.kb-returns .kb-step + .kb-step { margin-top: 12px; }
.kb-returns .kb-step-marker {
flex: 0 0 34px; height: 34px; border-radius: 50%; display:flex; align-items:center; justify-content:center;
background:#642D32; color:#fff; font-weight: 800; box-shadow: 0 3px 8px rgba(100,45,50,.3); border:2px solid #7a3b43;
}
.kb-returns .kb-step--active .kb-step-marker { background:#8B454D; }
.kb-returns .kb-step:after {
content: ""; position: absolute; left: 17px; top: 44px; bottom: -12px; width: 2px; background: #e9d9dc;
}
.kb-returns .kb-step:last-child:after { display: none; }
.kb-returns .kb-step-body { background:#fdf5f6; border:1px solid #f0e6e7; border-radius:12px; padding:12px 14px; flex:1; }
.kb-returns .kb-step-title { font-weight: 800; color:#642D32; margin-bottom: 6px; }
.kb-returns .kb-step-desc a { color:#642D32; text-decoration: underline; }
.kb-returns .kb-step-desc a:hover { color:#8B454D; }
/* 折叠面板 */
.kb-returns .kb-accordion { margin-top: 14px; border-top: 1px dashed #ead5d8; padding-top: 10px; }
.kb-returns .kb-acc-btn {
width: 100%; text-align: left; background:#fff; border:1px solid #f0e6e7; border-radius: 12px; padding: 12px 14px;
display:flex; align-items:center; justify-content: space-between; gap: 10px; cursor: pointer; font-weight: 700; color:#642D32;
transition: transform .15s ease, box-shadow .3s ease, background .3s ease;
}
.kb-returns .kb-acc-btn:hover { transform: translateY(-1px); box-shadow: 0 6px 16px rgba(100,45,50,.12); background:#fff9fa; }
.kb-returns .kb-acc-icon { transition: transform .25s ease; }
.kb-returns .kb-acc-btn[aria-expanded="true"] .kb-acc-icon { transform: rotate(180deg); }
.kb-returns .kb-acc-panel { display:none; padding: 10px 14px; background:#fdf5f6; border:1px solid #f0e6e7; border-radius: 12px; margin-top: 8px; }
/* 卡片网格（换货） */
.kb-returns .kb-grid { display:grid; grid-template-columns: repeat(2, 1fr); gap: 14px; }
.kb-returns .kb-card { padding: 16px; border:1px solid #f0e6e7; border-radius: 14px; background:#fff; box-shadow: 0 5px 14px rgba(100,45,50,.06); }
.kb-returns .kb-card-head { font-weight: 800; color:#642D32; margin-bottom: 8px; display:flex; align-items:center; gap:8px; }
/* 快速操作按钮 & 联系我们按钮 */
.kb-returns .kb-actions { margin-top: 12px; display:flex; flex-wrap: wrap; gap: 10px; }
.kb-returns .kb-btn, .kb-returns .kb-chat-button {
display:inline-flex; align-items:center; gap:10px; background:#642D32; color:#fff !important;
padding: 12px 18px; border-radius: 999px; font-weight: 800; border: 2px solid #7a3b43;
box-shadow: 0 5px 15px rgba(100,45,50,.3); transition: transform .2s ease, box-shadow .3s ease, background .3s ease;
}
.kb-returns .kb-btn:hover, .kb-returns .kb-chat-button:hover { background:#8B454D; transform: translateY(-2px); box-shadow: 0 8px 20px rgba(100,45,50,.4); }
.kb-returns .kb-btn:visited, .kb-returns .kb-chat-button:visited { color:#fff !important; }
.kb-returns .kb-contact-info {
background: linear-gradient(135deg, #fdf5f6 0%, #f9eaec 100%); padding: 24px; border-radius: 16px; text-align: center;
border: 2px dashed #e8c8cb; margin-top: 10px;
}
.kb-returns .kb-contact-info a { color:#642D32; font-weight: 700; text-decoration: none; }
.kb-returns .kb-contact-info a:hover { color:#8B454D; text-decoration: underline; }
/* 表格风格（若后续需要） */
.kb-returns .kb-table { width: 100%; border-collapse: collapse; margin: 16px 0; border-radius: 12px; overflow: hidden; box-shadow: 0 5px 15px rgba(0,0,0,.05); }
.kb-returns .kb-table th, .kb-returns .kb-table td { padding: 14px 16px; text-align: left; border-bottom: 1px solid #f0e6e7; }
.kb-returns .kb-table th { background:#642D32; color:#fff; font-weight: 700; }
.kb-returns .kb-table tr:nth-child(even) { background:#fdf5f6; }
.kb-returns .kb-table tr:hover { background:#f9eaec; }
/* 响应式 */
@media (max-width: 768px) {
.kb-returns .kb-header { padding: 28px 18px; border-bottom-left-radius: 40% 10%; border-bottom-right-radius: 40% 10%; }
.kb-returns .kb-header h1 { font-size: 2.1rem; }
.kb-returns .kb-content { padding: 22px; }
.kb-returns .kb-grid { grid-template-columns: 1fr; }
}
@media (max-width: 480px) {
.kb-returns .kb-header h1 { font-size: 1.8rem; }
.kb-returns .kb-subtitle { font-size: 1rem; }
.kb-returns .kb-btn, .kb-returns .kb-chat-button { width: 100%; justify-content: center; }
}
