Return & Refund Policy

Our Commitment

Thank you for shopping at KISSBOBO. We are committed to providing high-quality, safe, and hygienic products for moms and babies. If you are not satisfied with your purchase, please read the following policy carefully.

1. Return Timeframe

2. Return Conditions

• Item Condition: Must be brand new, unused, uninstalled, and unwashed.
• Original Packaging: All original packaging, tags, and manuals must be intact and included.
• All Components: All included accessories, parts, and free gifts must be returned.
• Proof of Purchase: A valid order number or receipt must be provided.
• Hygiene Clause: For health and safety reasons, we cannot accept returns for any unsealed or used breast pump parts that have come into contact with the body (such as breast shields, valves, tubes, bottles, etc.), unless they are proven to be unused or are defective.
• Final Sale Items: Clearance, sale, or promotional items are final and cannot be returned (except in cases of proven defects).

3. Return Process

1. 1
   Contact Customer Service

   Email support@kissbobo.co with your Order Number and reason. For exchanges, specify the product/model.
2. 2
   Obtain Authorization

   We review within 24 hours. If approved, you’ll receive an RMA Number and return instructions. Returns without authorization cannot be processed.
3. 3
   Ship Item Back

   Write the RMA clearly on the package, pack securely, and ship to the provided address. Return shipping is the customer’s responsibility. We recommend insurance and keeping the receipt.
4. 4
   Refund Processing

   After receiving and inspecting the item, we’ll initiate the refund within 5 business days if all conditions are met.

4. Exchange Policy

5. Refund Details

• Refund Method: Issued to the original payment method.
• Canceled Order (before shipment): Full refund.
• Standard Return: Refund for product cost(s) only. Original shipping fees are non-refundable.
• Defective Return: Full refund including original shipping costs.
• Processing Time: After we initiate the refund, allow 5–10 business days to appear in your account (bank/payment provider dependent).

6. International Returns

The return address may differ from our main warehouse. Please confirm with our support team when requesting a return. Customs duties, taxes, and shipping costs for international returns are the customer’s responsibility. Pre-paid labels are not available for international returns.

7. Special Notes

Your satisfaction is our top priority. For any questions or assistance with a return/exchange, contact our team: